Visitor Experience Assistant - Weekend
Job Title: Visitor Experience Team Member (Weekend)
Location: National Emergency Services Museum, Sheffield
Reports to: Head of Operations
Contract: Part Time, 6 Month Contract (including weekends)
Salary: £12.71 per hour
About Us
The National Emergency Services Museum (NESM) is an independent, self-funded museum and charity dedicated to celebrating and preserving the history of the 999 services and their communities, in peace and war. We are regularly involved in local community projects, wider national projects as well as events all over the country. We are the largest combined emergency services museum in the world.
The Role
As an Visitor Experience Assistant, you will play an important role in ensuring every visitor enjoys an outstanding day at the National Emergency Services Museum. Working across the museum’s admissions desk, café and gift shop, you will provide a warm welcome, excellent customer service and practical support to the wider team.
Key Responsibilities
Visitor Reception
- Welcome every visitor with a friendly and professional manner.
- Sell admission tickets and annual passes using the museum’s admissions system.
- Answer telephone and face-to-face enquiries.
- Help visitors plan their visit and answer general questions.
- Promote museum events and activities.
Cafe
- Prepare hot and cold drinks.
- Prepare light lunches, snacks and paninis.
- Operate the café till.
- Clear and clean tables.
- Wash up and help maintain excellent food hygiene standards.
- Replenish stock throughout the day.
Gift Shop
- Serve customers and process purchases
- Help replenish stock and maintain attractive displays.
- Offer recommendations to visitors.
- Help create seasonal displays and promotions.
Museum Operations
- Assist with opening and closing preparations.
- Help maintain high standards of cleanliness throughout the museum.
- Restock visitor information and activity materials.
- Support the wider team wherever needed.
- Help create a safe, welcoming and enjoyable environment for every visitor.
About You
We seek a passionate, friendly, and dynamic individual who enjoys working with the public and bringing history to life. The ideal candidate will have:
- Friendly and approachable.
- Confident speaking to people of all ages.
- Happy working as part of a team.
- Reliable and flexible.
- Comfortable working in a busy environment.
- Willing to learn new skills.
- Happy to roll up their sleeves and help wherever needed.
- Passionate about creating memorable visitor experiences.
What We Offer
The opportunity to work in a unique historic setting and play a key role in a small but mighty team.
Hands-on experience in museum operations, education, and events.
Training and development opportunities to enhance your skills.
A chance to make a real impact in an independent, self-funded museum.
Application Deadline: Midnight on October 18th 2026
Join us in bringing history to life and making a difference in our community!
Have you ever wondered what it would be like working in a museum, Well you have a chance. We are looking for friendly, enthusiastic person to join our visitor services team.
To apply, please complete the application form below.
Interviews will be held on appointment.
